ArthritisCARE respects your Personal Information, including your Health Information, which is Sensitive Personal Information under the Privacy Act 1988 (Cth). This document provides a brief summary of how we collect, use, hold and disclose your Personal Information.
We collect your Personal Information from all of the documentation and information provided to us, including but not limited to, your medical records, treatment plans, billing and insurance details. The types of information that ArthritisCARE collects and records may include personal contact details and Health Information such as the problem for which you seek treatment, the treatment advice provided and the results of any medical investigations or tests.
Your Personal Information may be stored electronically or in physical form and will only be accessed by authorised personnel at ArthritisCARE.
We may use your Personal Information:
To provide medical care and treatment to you
To update and keep current your medical records as required by our policies and law
To undertake billing activities, including liaising with private health fund insurers
To comply with legislative and regulatory requirements, including but not limited to those relating to the Medicare Australia Act 1973 (Cth) and the Health Insurance Act 1973 (Cth)
For necessary and related ancillary purposes
We may disclose your Personal Information:
To medical practitioners, other hospitals or health service providers involved in your treatment or care
To Medicare, your private health fund or other organisations directly relevant to your care (e.g. Department of Veterans’ Affairs or WorkCover)
To your nominated Emergency Contact Person
In an emergency where your life is at risk
To other third parties as may be required by law
If you have any questions about how we use your information, our Practice Manager will be happy to assist you.